Ottawa, ON, March 13, 2018 — Harris, a global vertical market software provider, acquired CharityLogic (also known as iCarol).
iCarol provides all-in-one helpline management software to crisis organizations such as 211 (call lines for community and social services) and Distress Centers. The iCarol 100% SAAS solutions enable customers to log calls, schedule staff, report on results, and facilitate helping those in distress seek assistance. iCarol has over 360 customers in seven countries. The business will be run as its own entity within the CityView portfolio. We’re thrilled to welcome the iCarol customers and employees to CityView and to Harris Computer Systems.
The Harris acquisition has brought a number of benefits, as the iCarol team has been able to rely on guidance from Harris’ accomplished compliance and legal teams and to utilize ongoing assistance from corporate Finance and IT departments. This freed up team members to focus on other needs of the organization, which we could not do as easily before we had the resources of Harris behind us.
In addition, as part of Harris, there is an ongoing opportunity to learn and grow from a team of thousands of software professionals in a variety of roles, allowing us to network with sister business units in sectors such as healthcare, emergency management, law enforcement, government, public schools, and more. There’s a lot to learn as we bring back ideas to improve iCarol, how we serve and support our customers, and how we design our software to provide more value to its users.
About iCarol
iCarol provides comprehensive helpline management software to crisis organizations, including 211 call lines for community and social services and Distress Centers. As a 100% SaaS solution, iCarol enables customers to log calls, schedule staff, report results, and facilitate assistance for those in distress. With over 360 customers across seven countries, iCarol is dedicated to supporting organizations in their mission to provide critical support and resources to individuals in need.
About N. Harris Computer Corporation (Harris)
Harris acquires software companies, manages them using industry best practices, and builds them for the future. Through acquisitions, Harris has grown tremendously since its origins in the private, utility, education, government, and healthcare sectors. Harris operates more than 200 businesses worldwide, in more than twenty industries. Harris is an operating group of Constellation Software Inc. (TSX: CSU), one of North America's most active software acquirers. CSI's head office is in Canada.
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